Answers to many frequently asked questions are listed on this page. If you require further information than what is listed below, please feel free to contact us at 877.222.0200:


How Do I Make Payment?
What shipping carriers do you use?
When do you ship?
What is your return policy?
What if the product is out of stock when I place my order?
How do I contact Customer Service?
What if the product is damaged in delivery?
What if the product is defective?
How do I cancel an order?
What kind of warranty do you offer?
What other general information can you give me?
What if there is a misprint on your web site?
Why do I need a prescription to purchase some products?
How do I become a distributor?
Does Cramer Decker Medical, Inc. private label any products?


How Do I Make Payment?

We accept VISA, MasterCard, Discover, and American Express.  Sorry, we are unable to accept COD orders.  Distributors can apply for an account to receive better pricing and terms by calling 877.222.0200.

Overseas customers please note:  Due to the high volume of overseas orders that have been received attempting to use stolen credit cards, we will not ship your order out if we cannot verify your credit card data.

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What shipping carriers do you use?

Unless otherwise specified, or if the product is too large (identified by truck symbol), all web orders are shipped via UPS Ground.

Next Day delivery and UPS Second Day Blue label services are available for most products for an additional charge.  If the product is not available for express delivery, you will be notified in your order confirmation.  Orders must be placed no later than 11:00 am PST for overnight delivery.

We process and ship all web orders within 72 hours. If you require faster service please phone your order in before 11:00 am PST.

Alaska, Hawaii, and Puerto Rico will be shipped and billed UPS Blue Label.  International shipments will be billed at FedEx International shipping rates.  Our shipping structure is setup to ship UPS ground within the continental United States.  For shipping inquiries please e-mail us from the Contact Us page or call 877.222.0200.

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When do we Ship?

We ship 5 days a week, Monday thru Friday.  All orders placed on Friday after 11:00 am PST, will ship on the following Monday.  Orders ship out within 3 business days.

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What is your return policy?

We offer a 10-day no-hassle return policy. You may order any product, inspect the equipment, and if you are not fully satisfied, simply return it for a refund.  The returned product will not be accepted if it appears to have been used or is not in good condition.  If accepted, items returned are subject to a 15% restocking fee.  Return shipping fees are the responsibility of the customer.

If you find it necessary to return an item to us for replacement or refund, call us at 877.222.0200 for a Return Goods Authorization Number (RGA#), repackage the product, and mail it to 1641 E.St. Andrew Place, Santa Ana, CA 92705.  Please clearly write the RGA# on the box and include a copy of your sales order and packing slip inside the box.  You must call for a RGA# before sending any item back to Cramer Decker Medical, Inc.  No packages will be accepted without an RGA# on the outside of the box.

All merchandise must be in excellent condition, must be in the original manufacturer's labeled packaging, must be enclosed within a shipping carton, and must include all packaging material and blank warranty cards.  Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions.

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What if the product is out of stock when I place my order?

You can rest assured that all items you order from Cramer Decker Medical, Inc. will be in stock.  However, on occasion extreme demand or manufacturer's delays occasionally result in items being temporarily out of stock.  If you do place an order for an item which is temporarily out of stock, you will be contacted directly by our customer service department by e-mail or by phone.  You will then have the option to cancel the order or to wait for the backordered product.  These products will be marked as “backordered” on the invoice and will be shipped as soon as we receive them from our suppliers.  You may cancel a back-ordered item at any time by calling Customer Service at 877.222.0200.

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How do I contact Customer Service?

We are available by phone from 9:00 am- 8:00 pm EST, Monday through Friday or you can reach us by e-mailing us from the Contact Us page.

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What if the product is damaged in delivery?

For your protection, do not sign for any product until you inspect the package for damage.  Our experienced shipping department makes every effort to prevent shipping damage.  In the event product is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps:

Quickly contact your local UPS office for a Damage Inspection report.  Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit.  Contact our Customer Service Department with the Damage Call Tag number issued to you by UPS and we’ll arrange for a reorder or will issue a credit.

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What if the product is defective?

In the event you receive a defective product, please contact our Customer Service Department 9:00 am to 8:00 PM EST, Monday - Friday, at 877.222.0200.  Please have your invoice number when you call.

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How do I cancel an order?

You may cancel your order for any reason prior to shipment and receive a full refund.  Should you want to cancel an order which has not been shipped, please call the Customer Service Department from 9:00 am to 8:00 PM EST, Monday thru Friday, at 877.222.0200.  You will then be advised if your product has not yet shipped and may therefore cancel the order. If the product has already been shipped and a cancellation is permitted, it will be your responsibility to pay the complete shipping and restocking charges.

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What kind of warranty do you offer?

Everything sold by Cramer Decker Medical, Inc. is new product which has been carefully inspected prior to shipment.  All equipment includes a warranty against manufacturer defects by Cramer Decker Medical, Inc.  All warranty service and/ or repairs are performed wholly or in part at the sole discretion of Cramer Decker Medical, Inc.  Any item or items requiring authorized repair or replacement shall be sent back to Cramer Decker Medical, Inc. at the customers sole expense.  Items damaged in delivery will be replaced at no cost to the customer.  Return shipping charges for warranty items will be at the sole expense of the customer.

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What other general information can you give me?

Purchaser, by placing an order, makes an offer to purchase pursuant to the terms and conditions set forth herein, which offer, if accepted by Cramer Decker Medical, Inc., is accepted within the State of California and Purchaser consents to the jurisdiction of the courts of the State of California and agrees that the laws of the State of California shall apply to any dispute relating to Cramer Decker Medical, Inc.

Cramer Decker Medical, Inc. makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law.  Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and seller shall have no responsibility in connection with such determination.

Cramer Decker Medical, Inc. is not responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us.  Cramer Decker Medical, Inc.’s sole responsibility, if any, in regard to any item purchased shall be limited to the monastery value of the merchandise purchased.

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What if there is a misprint on your web site?

This website is intended to be a guide only.  Some items illustrated are for display purposes only, and are not necessarily included in the purchase price.  Specifications may change without notice.

All items offered for sale are subject to availability.  Many items on this website come from various sources.  Cramer Decker Medical, Inc. is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices.  In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will notify you immediately.  We reaffirm our pledge to offer excellent service and the highest quality at the lowest possible price.

We have made every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct the pricing to reflect actual current status.

We are not responsible for typographical or pictorial errors.  Pictures are for illustration purposes only and may not be exact.

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Why do I need a prescription to purchase some products?

Due to FDA regulations, we are restricted from selling some products directly to consumers without a physician’s prescription.  Please call us at 877.222.0200 to locate one of our dealers who can provide you with this product with proof of prescription.  We apologize for this inconvenience.

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How do I become a distributor?

Cramer Decker Medical, Inc. is always looking for dedicated distributors to carry our products.  If you would like to inquire about becoming a distributor please call 877.222.0200 and speak with one of our friendly Account Executives.

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Does Cramer Decker Medical, Inc. private label any products?

Cramer Decker Medical, Inc. private labels a number of products including cylinders, bags, regulators, and conserving devices.  These orders typically require a minimum quantity purchase.  Please call Customer Service at 877.222.0200 to further inquire about our private labeling programs.

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